Frequently Asked Questions

Everything you need to know about your hair journey with us.

What types of hair extensions do you offer?

We specialize in 100% ethically sourced human hair, including clip-ins, tape-ins, wefts, and pre-bonded extensions available in various lengths and textures.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on the destination.

Can I color or heat-style my extensions?

Yes, because our extensions are made from premium human hair, they can be curled, straightened, and dyed. However, we recommend consulting a professional stylist to maintain hair integrity.

What is your return policy?

We offer a 30-day return policy for unopened and unused products in their original packaging due to hygiene regulations.

How do I choose the right shade for my hair?

You can use our online Color Match tool or email a photo of your hair in natural lighting to our experts for a personalized recommendation.

What payment methods do you accept?

We accept all major credit cards, PayPal, and buy-now-pay-later options like Klarna and Afterpay.